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Shipping & Returns
NOTE: Shipping will be $2.00 per order through August 15th, 2013 regardless of size or cost! This shipping fee will override all other options listed below. The ONLY exception is for International Orders; after those orders are placed, we will calculate actual shipping charges and bill those. We reserve the right to choose the shipping method used and will notify you of this when the order is shipped. Thank you!
Additional Shipping Charges
Shipping Your Order to a Different Address
Where We Ship To
Military APO and FPO Addresses
U.S. Territory Shipments
Shipping Method Options
Shipping Company Information
Return Policy and Exchanges
*Our website offers a shipping calculator so that you can
choose the shipping method and delivery time.
*We may have to add additional shipping charges for larger items shipped out of the country. If this happens, we will contact you first to get permission.
Additional Shipping Charges:
* Additional shipping charges may be added to orders with
larger or heavier items like candles, statuary, furniture and
some nativity sets. The shipping charge will be based on the
package weight, size and destination.
* Items that may require additional shipping charges are marked on the website: EXTRA SHIPPING CHARGES MAY APPLY.
* We will use the most economical shipping method available for the destination address, unless you specifically request another method.
Shipping Your Order to a Different Address:
* If you would like your order shipped to an address that is
different than the billing address, please enter that address in
the Shipping Information section during check out. The invoice
will be mailed separately to the billing address.
* If the order is a gift, we will include a message for you. Please enter the message into the Comments section during check out.
* If you want to place an order for yourself and a gift order for someone else, you will need to place two separate orders.
* We will ship your order via Next Day, 2nd Day or Saturday
Delivery if the items are in stock. PLEASE CHECK ITEM
AVAILABILITY BEFORE PLACING A RUSH ORDER.
* Rush orders must be received no later than 12:00 noon, Central Standard Time. Orders submitted after 12:00 noon will be processed the next business day. For example, an order received at 1:00 pm Friday will be processed on Monday.
* PLEASE NOTE: Next Day, 2nd Day and Saturday Delivery options are NOT available outside the Continental United States.
Where We Ship To:
* 48 Continental United States
* Alaska and Hawaii
* United States Territories: Guam - Puerto Rico - Marshall Islands - Northern Mariana Islands - U.S. Virgin Islands
* U.S. Military APO and FPO Addresses
* Canada - Australia - New Zealand
* European Countries: Denmark - Finland - France - Germany - Ireland - Norway - Sweden - United Kingdom
Military APO and FPO Addresses:
* As a special service for our military personnel we will ship
all APO/FPO orders via U.S. Postal Service using Certified
Priority Mail at no additional cost.
* Next Day, 2nd Day and Saturday Delivery options are not available for APO/FPO addresses.
* We are only responsible for proof of delivery to your APO/FPO address. Once the package has been received and confirmed at the APO/FPO base, we cannot be responsible for lost packages. You will need to contact your APO/FPO for tracing packages from that point.
* As an additional special service for military personnel, we will include a free personalized greeting card with gifts being sent by military personnel to others. Please email us with the type of card needed and the message to be sent.
* May God Bless all Military Personnel and their Families!
U.S. Territory Shipments:
Please see the Where We Ship To section above for a list of
U.S. Territories that we ship to.
* Air Mail takes 1-2 weeks; Surface Mail takes 4-6 weeks.
* Next Day, 2nd Day and Saturday Delivery options are NOT available for Orders to U. S. Territories.
* We will make every effort to properly package and address shipments to U.S. Territories but cannot be held responsible for lost or damaged packages and we will not be able to refund your order if this happens.
* Air Mail takes 1-2 weeks; Surface Mail takes 4-6 weeks.
* Next Day, 2nd Day and Saturday Delivery options are NOT available for International Orders.
* Orders sent to addresses outside of the United States may be subject to Customs Fees, Duties or Taxes. Since customs fees vary from country to country we are not able to provide this information. Please contact your customs office before submitting the order so you know what fees may be charged.
* Because of problems with fraud in certain countries, we will not accept orders from these countries.
* Also, due to the lack of cooperation by Foreign Banks in verifying billing and shipping information, we will charge your card as soon as we receive the order. If your credit card company will not support address verification, or you are having your order shipped to another address, we will hold your order for 30 days to make sure that the credit card was not used fraudulently. If you would like to skip this 30 day wait, please fax us a copy of your recent credit card statement. Our fax number is: 507-345-2002.
* We will make every effort to properly package and address foreign shipments but cannot be held responsible for lost or damaged packages and we will not be able to refund your order if this happens. This policy applies to all addresses outside of the 50 United States except for Military APO/FPO addresses.
Shipping Method Options:
The shipping method we use will be listed for each area we
ship to. We will always use the most economical shipping method
available for the destination address unless you specifically
request another method. Please see SHIPPING COMPANY INFORMATION
below for requirements for the different shipping companies.
* 48 Continental United States: Smaller packages will be sent using the U.S. Postal Service. Larger packages will be sent by FedEx.
* Alaska and Hawaii: All packages will be sent using the U.S. Postal Service.
* United States Territories: All packages will be sent using the U.S. Postal Service.
* U. S. Military APO/FPO Addresses: All packages will be sent using the U.S. Postal Service.
* Canada: Packages will be sent by either the U.S. Postal Service or FedEx.
* Mexico: All packages will be sent by either the U.S. Postal Service, United Parcel Service or FedEx.
* Australia: All packages will be sent using the U.S. Postal Service.
* New Zealand: All packages will be sent using the U.S. Postal Service.
* Europe: All packages will be sent using the U.S. Postal Service.
Shipping Company Information:
Please read the following information for the shipping company
that will be used to ship your order. See SHIPPING METHOD OPTIONS
above to determine what method we will use.
* UNITED STATES POSTAL SERVICE (USPS): All orders shipped will include a delivery confirmation number. This number only confirms that a package has been delivered - it is not a tracking number. 2nd Day Air shipments are guaranteed to arrive in 2 business days. Express Overnight delivery is guaranteed in 1 day to most areas of the Continental United States, but not all. Parcel Post takes 3-10 days. Priority Mail takes 1-4 days. Foreign Air Mail takes 1-2 weeks. Foreign Surface Mail takes 4-6 weeks.
* UNITED PARCEL SERVICE (UPS): Ground Service rates are not available outside the Continental United States. Next Day shipments will be delivered by 10:30 am the next business day. For 2nd Day and 3rd Day shipments, the UPS guarantees delivery by the end of the 2nd or 3rd business day. Next Day service for Saturday is available but does cost more. UPS will NOT deliver to Post Office (PO) Boxes. UPS does NOT deliver on Sundays. All UPS orders include a tracking number.
* FEDEX: Ground delivery guarantees that the package will arrive within 5 business days. Each package has a tracking number. 2nd Day delivery is guaranteed to arrive in 2 business days. FedEx will NOT deliver to Post Office (PO) Boxes.
* Orders placed on Saturdays, Sundays and Holidays will be
processed the next business day.
* Personalized items can take up to three weeks to arrive. These items are noted on the website: PLEASE ALLOW UP TO 3 WEEKS FOR DELIVERY
* Large quantities of the same item may take longer to arrive.
* If you need an item by a certain date, please contact us to see if the item/order can be shipped to arrive on time.
* If you feel your order is taking unusually long to arrive, please contact us and we will track the order for you.
* Most orders ship complete in one shipment. However,
depending on product availability some orders may be divided and
shipped out at different times or from different locations.
Sometimes part of an order is shipped from our Minnesota location
and the rest of the order is shipped from one of our suppliers.
We will let you know if an order is going to be arriving in more
than one shipment or from another location.
* If an item is currently not available, we will let you know when we expect to have the item ready for shipping.
* We will contact you if part of an order is not available for immediate shipping. We will give you the option of shipping what is available and the rest later or holding all items and shipping the order complete when all items are available. There will be no additional shipping charges for shipping these backorders.
* We reserve the right to cancel any backorders if we find that an unavailable item will not be available for more than 30 days. We will notify you if we cancel any part of your order.
* If you cancel your order before it has shipped, we will
refund your credit card if it has already been charged. If the
order was paid by personal check or money order, we will send you
a check for the refund.
* If your order has already shipped, it cannot be cancelled. If you don't want the order, please follow the instructions in the Return Policy below for returning the item.
* Orders for Personalized Items cannot be cancelled once the order has started processing.
* Please make sure that the shipping address is correct. If
you provide an incorrect address and your package is lost, we
cannot be held liable for the loss.
* If a package is returned to us because the address you provided was not correct, we will contact you. If you want the package resent, we will charge you the 2nd shipping charge. If you choose to cancel the order, a 10% restocking fee may be deducted from your refund. We reserve the right to determine if the 10% fee will be applied. Your original shipping charge will not be refunded.
* Please do not have your order shipped to a location where strangers could sign for or take your package.
Return Policy and Exchanges:
Galilee is committed to 100% customer satisfaction. We want
you to be happy with your purchase. When your order arrives,
please check it immediately against the invoice.
* If an item is damaged and will be returned, you must use the original shipping carton and packaging material. You must notify us of any merchandise problem within 10 days of receipt of the shipment. DO NOT send any products back without prior approval. If you send products back without prior approval, you will forfeit the return shipping expense you incurred. When contacting us about a problem with merchandise, please give us the following information: Your Name, Order Number, Product Number, Product Description and the problem with the product.
* Products being sent back for exchange must be in good resale condition. We reserve the right to make the final decision on the product condition.
* CDs, CD-Roms, Videos and Cassettes cannot be exchanged if the product packaging has been broken or removed.
* Some items cannot be returned including clothing items, special orders and personalized items. All of these items are noted on the website with the notice: ITEM CANNOT BE RETURNED
* If you want to return merchandise because you changed your mind or no longer need it, or you made a mistake in ordering, we will refund the cost of the merchandise once we receive it back. You must notify us that the merchandise will be sent back and you are responsible for properly packaging it to avoid damage. We recommend insuring the package. You must return the merchandise in the original package with the receipt within 30 days of the original ship date. You will be refunded the cost of the items but not the shipping charges. A 10% restocking fee may be deducted from your refund. We reserve the right to determine if the 10% fee will be applied.
* To contact us regarding merchandise problems or returns call: 507-345-1550. You can also Email us at: email@example.com or Fax us at: 507-345-2002.
* Most orders have all of the products available and ship out
in one complete shipment. Depending on product availability some
orders may be split and shipped out at different times. We may
have your order or part of your order shipped directly to you
from the manufacturer if we determine that this would be the
quickest way to get your order to you. You will not be charged
extra shipping for split orders or backorders.
* We try to have all merchandise in stock with the exception of personalized items and larger quantities. Sometimes we do temporarily run out of an item. We will contact you if an item is not currently available. Please allow 2 weeks for these items to be delivered.
* Personalized items, custom orders and larger quantities may take up to 3 weeks to be delivered.
* If you order larger quantities, we may not be able to ship all of them at once. We will notify you if there will be a delay of more than 10 days. We may ship what is available and ship the rest of the order later, usually within 2 weeks. You will not be charged more for the extra shipments.
* Because we might have some of the items shipped directly to you from the manufacturer, in addition to items being sent to you from our Minnesota store, your shipment may arrive in more than one package.
* We carry thousands of products and offer one of the largest selections of Catholic books, gifts and supplies in our website. We do our best to keep all items in stock but at times we do run out of an item. We will notify you if an item is temporarily out of stock causing your order to be delayed.